Avature unveils Cortex, a layer coordinating agent work
Avature has unveiled Cortex, an intelligent cognitive layer that coordinates the work of enterprise AI agents, applications and employees. The solution is currently available to selected customers as a native Avature offering.
- Avature has unveiled the Cortex cognitive layer.
- The system coordinates the work of AI agents, applications and people.
- Cortex relies on enterprise data models, processes and rules.
- The Agent Command Center displays agents, models and costs.
- The solution is currently available to selected Avature customers.
Cortex tracks work from objectives through execution
According to Avature, Cortex draws on companies’ existing business context. This allows users to direct work and track agents’ activities and results, while IT teams gain control and visibility into execution.
The system receives instructions through Avature Copilot or connected workplace messaging tools, while an event or an existing process can also trigger work. It breaks tasks into steps, identifies dependencies, then routes the next steps to specialized agents, employees or defined application workflows.
Users can refine instructions in natural language. Cortex tracks handoffs in the background and reports progress, obstacles and uncertainty.
An example of coordinating post-hiring tasks
Avature illustrated the system with a hiring example. After a candidate accepts an offer, a hiring manager can ask Cortex through a workplace messaging application to coordinate onboarding.
Using the role, work location and start date, the system can plan steps such as sending approved data to the HR system, collecting documents, initiating a background check or requesting the necessary equipment from an IT service agent. If an approval gets stuck, Cortex shows who needs to take action and flags a potential delay to the start date.
Every step in the process operates according to organizational policies and permissions. Users can monitor progress and intervene when necessary.
Enterprise context and IT control
While running, agents retrieve relevant enterprise and record context from Avature’s data models, workflows and business rules within the scope of their permissions. Cortex retains the memory and state of interactions, allowing instructions to be refined without requiring users to provide the background information again.
The solution connects enterprise agents and applications through Avature’s integration framework and open protocols, including MCP and A2A. It also passes results and context along during handoffs. Purpose-built bots can execute steps through existing interfaces of legacy systems.
Cortex governs every agent, including externally developed agents, through identities, permissions, allowed actions and approval requirements. The so-called Agent Command Center gives IT teams visibility into running agents, the models they use and their costs. Diagnostic features identify errors and bottlenecks across systems, while spending limits keep usage within organizational constraints.
Avature builds on its existing enterprise platform
Avature has offered a configurable platform for more than 20 years, allowing customers to define their own data models, workflows, business rules and permissions. Cortex builds on this foundation to help agents interpret records, follow processes and act within organizational boundaries.
Dimitri Boylan, Avature’s CEO and founder, said companies need to decide where AI can act, where fixed rules are required and where human judgment is essential. According to Avature, Cortex makes these choices more transparent while allowing companies to modify models, agents and processes later.
Avature said its platform is used by 110 Fortune 500 companies in more than 164 countries and 32 languages. Cortex is currently available to selected customers.
PR Newswire: /C O R R E C T I O N - Avature/
