Bandwidth Brings AI Processing Closer to Enterprise Calls

Call Intelligence targets the full conversation

Bandwidth previewed Call Intelligence as a new capability for its Maestro platform. The unified solution is designed to support recording, transcription, sensitive-data redaction and compliance monitoring across an entire call flow.

According to Bandwidth, the capability will provide enterprises with a consolidated view of conversations involving AI voice agents, human agents and the handoffs between them. Organizations will be able to apply their own compliance policies, redact sensitive customer information and review completed interactions.

The company said that building these functions into Maestro could simplify compliance operations, reduce integration complexity and give enterprises greater control over customer interactions. Bandwidth presented the feature as an alternative to using fragmented point solutions for different parts of the call process.

Network GPUs will process speech closer to calls

Bandwidth also previewed its first proprietary, streaming-native speech-to-text model. The company said it is optimized for the needs of voice communications over the public switched telephone network, or PSTN.

In a live demonstration, Bandwidth showcased what it described as high accuracy and ultra-low latency performance that ranked among the leaders in industry benchmarks. The source does not provide specific benchmark results.

The company also announced the deployment of GPUs inside its owned-and-operated communications infrastructure. The GPUs are already running in Bandwidth’s United States data centers and are scheduled to roll out internationally in early 2027. Bandwidth said this architecture will allow speech to be processed closer to customers’ call paths, reducing latency and reliance on external services while giving enterprises greater control over performance and data handling.

Reverb showcased connectivity and trust updates

The event featured customer demonstrations from Salesforce, Bland.ai, Flip, GeniusAI, Quiq and LifeMD. Salesforce highlighted Bandwidth’s role in providing global voice connectivity for its AI-driven Contact Center. Bland.ai, Flip and GeniusAI discussed the company’s global reach, owned infrastructure and network performance for virtual AI agents, while Quiq demonstrated the verified RCS channel and LifeMD highlighted Maestro and Number Reputation Management.

Other announcements included expanded coverage in Brazil, Mexico, Peru, South Africa and South Korea, along with new end-to-end HD Voice availability between mobile handsets and enterprise applications. Bandwidth also introduced network diagnostics, media quality and observability tools, including PCAPs and Call Ladders.

Maestro updates include an out-of-the-box integration with Bland.ai, support for Salesforce Contact Center across 30 countries and a new Emergency Location Manager. Trust portfolio enhancements include Identity Authentication, Identity Defense and Identity Presentation, which Bandwidth said are designed to verify legitimate callers, protect enterprise brands from spoofing and help consumers recognize businesses calling them.

“SI is transforming how enterprises communicate, but the quality of every interaction is only as good as the infrastructure behind it,” said David Morken, Bandwidth’s co-founder, chairman and CEO. The announcements position the company’s Communications Cloud, Maestro platform and Trust portfolio as infrastructure for enterprises developing and managing intelligent conversations.