DXC expands Assure Platform and backs London Market workflow upgrades

Assure Platform gets a configuration tool

According to DXC, the announcements build on its Protect, Extend, Transform strategy and its Smart AI approach, which it says applies AI with the governance, human oversight and accountability that insurance requires. The company says the package is meant to give (re)insurers and brokers a secure foundation for innovation.

At the center is the Assure Platform, which DXC says brings together platform services, insurance services, integrations and Smart AI. It supports the company's Assure Architecture strategy. New to the platform is Assure Configuration Manager, which DXC describes as a capability that helps configure, assemble and deploy Assure Architecture components more efficiently.

Using low-code, configuration-driven deployment, DXC says it can reduce the complexity and effort needed to introduce new capabilities. The company argues that insurers can then gain faster access to connected services, automation and AI innovation that match their business priorities.

Smart Apps adoption in numbers

DXC is also expanding Assure Smart Apps, which it says help insurers automate work and improve how information and decisions move across the business. The apps are designed to work alongside existing systems. Insurers can start with a specific business priority, demonstrate measurable value, and extend over time across underwriting, claims, broking, distribution and operations.

DXC reported these figures, all company claims, since it first introduced Smart Apps one year ago:

• 18 Smart App customers added, supporting more than 450 insurers
• Assure Platform adoption expanded to more than 275 customers
• 750,000+ automated transactions
• 70+ agents deployed
• More than two million pages digitally extracted

Smart Apps are also being deployed in DXC's Life & Wealth BPS operations. According to DXC, these support 11 million policies and process more than $11 billion in payments annually across 300,000 claims a year.

London Market workflow modernization

DXC says it provides technology supporting critical London Market services and also works directly with brokers and insurers through its insurance software and services business. The company has set out its intent to combine capabilities from Assure Platform with specialist capabilities developed through the London Market Core Platform (LMCP), to strengthen scale, security and operational capabilities.

The stated aim is to modernize critical workflows so that work and information move better across the market. DXC lists better connectivity, greater visibility, stronger operational control and improved access to information as goals, while protecting the continuity and reliability the market depends on.

DXC is applying Assure Architecture and Workflow Assistant to modernize selected London Market workflows. The company says this improves how work is routed, tracked and managed across the market.

What it means for insurers

The announcements reflect a pitch that insurers can adopt AI and modernize in stages rather than replace core systems. Ray August, President, Insurance Software and Business Process Services at DXC Technology, said insurers are under pressure "to modernize faster, unlock new opportunities with AI, and respond to changing market demands without disrupting the systems that run their businesses."

For insurers and brokers, DXC's message is that they can start with one priority, show value, and expand from there. The London Market plans are described as an intent, and the source gives no timelines, pricing or availability details for the new capabilities.