Heidi Health Builds AI Scribe Smart Scribe Into MedicalDirector Clinical

What Smart Scribe does inside MedicalDirector

Smart Scribe is the MedicalDirector integration with Heidi Health. Heidi describes it as not a third-party app or external overlay, but Heidi built directly into MedicalDirector Clinical. It appears in the SmartBar, so clinicians can document as they go.

Clinicians can record live consultations or upload audio from their device. Recording can be paused and resumed, which Heidi says helps during interrupted or extended consults. After the note is generated, users can edit it in real time or apply templates. Options include built-in templates, templates imported from the community, or custom ones. Heidi lists quick SOAP notes, narrative histories, discharge plans and mental health summaries as examples.

The five-step workflow

Heidi outlines a process in five steps:

• Step 1: Open the patient record in MedicalDirector Clinical and click Smart Scribe in the SmartBar. Returning Heidi users need no extra login or setup.
• Step 2: New users create a Heidi account with an email address, identity verification and a password. They are guided to a 30-day free trial with no credit card needed. Users on a Together Plan can start right away.
• Step 3: Click + New Session, then record live audio or upload a pre-recorded file.
• Step 4: After clicking Stop, choose a template. The AI-structured note appears, and users can search for clinical terms or edit manually before pushing it to the patient file.
• Step 5: Click Push Note to send it into MedicalDirector Clinical. Approve & More can generate related documents such as referral letters or medical certificates from the same patient data and session.

Privacy, governance and claimed results

On security, Heidi says Smart Scribe follows privacy-first principles and that no audio is stored. The company states it complies with APP, GDPR, HIPAA and ISO27001, among other standards. Patient names and birthdates are redacted from transcription inputs, and data is hosted onshore in country-specific data centers. Heidi also says it meets Telstra Health's clinical governance standards.

The company cites results from what it calls one of the world's largest clinical rollouts of ambient AI. According to Heidi, the tool has been proven to:

• Reduce time spent per appointment on documentation by 51%
• Increase note quality satisfaction by 38%
• Decrease documentation-related stress by 58%
• Boost confidence in documentation accuracy by 33%
• Reduce after-hours admin by 61%
• Improve work-life balance satisfaction by 45%

These figures come from Heidi's own page, and the source does not detail how they were measured.

What it means for MedicalDirector users

For clinicians already working in MedicalDirector Clinical, the integration removes the need to switch between a separate scribe app and the clinical record. Heidi says the setup requirement is minimal: users who already run MedicalDirector on their computer are likely good to go, provided the internet connection is stable.

The 30-day free trial lowers the barrier to testing it. Heidi also says clinicians around the world trust it to support over 1.5 million patient consults every week. The source page does not state pricing for the integration in its visible text.