Huawei Unveils Agentic AI Industry O&M Solutions at HUAWEI CONNECT 2026

Agentic AI at the center of the session

The session was held under the theme "Agentic AI Redefining the New O&M Paradigm." Besides the product launches, Huawei started an initiative to develop the O&M Agent Research Report (2026). According to the company, the aim is to accelerate digital and intelligent O&M transformation, foster ecosystem co-construction and drive high-quality industry development.

Huawei says it uses digital twins and a domain-specific model to build full-cycle O&M capabilities. These span pre-event, in-process and post-event stages and rely on human-agent collaboration. The four enhanced solutions are meant to help enterprises strengthen business assurance and raise operational efficiency.

Four solutions on the MindOps platform

Based on MindOps, Huawei released Smart NOS 5.0, Exclusive Government Service 3.0, Power Specific Service 3.0 and Transportation Specific Service 3.0.

• Smart NOS 5.0: Built on the domain-specific O&M model, it improves network emergency repair with risk identification and fault governance agents. According to Huawei, knowledge extraction and service-aware troubleshooting agents autonomously resolve 80% of deterministic faults. The financial fault diagnosis operational room supports collaborative consultation, and Huawei says it cuts incident rates from hidden risks by 50% and improves cross-domain fault demarcation efficiency by 30%.
• Exclusive Government Service 3.0: Aimed at e-Government cloud challenges such as limited service awareness, complex cross-layer troubleshooting and underutilized resources. Intelligent resource query and emergency troubleshooting agents increase resource visibility and fault locating efficiency. A unified digital resource management platform streamlines approval workflows and duplicate project checks, raising resource usage by 17%, according to Huawei.
• Power Specific Service 3.0: Fault diagnosis and FME Mate agents are integrated into MindOps. Huawei says the solution strengthens risk prevention and intelligent troubleshooting, reducing fault demarcation time from one hour to 15 minutes.
• Transportation Specific Service 3.0: It uses the same integrated agents and enhances cross-domain fault analysis to boost O&M efficiency by 40%, according to the company. Integrated O&M services further improve the availability and operational efficiency of smart highway systems.

What it means for enterprise customers

The figures come from Huawei itself and the announcement does not describe how they were measured or in which deployments. Still, the release shows where the company is directing its O&M offering: toward agents that handle fault diagnosis and resolution in specific sectors, rather than a single general-purpose tool.

Huawei says it will stay customer-centric and work closely with industry customers and partners to keep innovating ICT O&M services, deepen scenario-specific applications and build an ecosystem that supports digital and intelligent transformation across all sectors. The planned O&M Agent Research Report (2026) is a further step in that ecosystem effort.