Integrated Research launches Clarion to show whether call trouble is you or the platform

Answering "Is it me, or the platform?"

IR says Clarion is aimed at organizations with remote, hybrid and contact center workforces. It targets what the company calls a persistent visibility gap between what an employee experiences and what IT can see. When a call drops or breaks up, the first question anyone asks is, in IR's words, "Is it me, or the platform?"

Ian Lowe, CEO and Managing Director of IR, described the problem as a mix of components. "Workplace communications rely on a technology recipe that includes multiple devices, home and corporate networks, and communications platforms," he said. He added that when any one of them is deficient, the whole experience suffers, and that fixing such problems can be complicated and time-consuming for IT teams.

What Clarion does for employees and IT

For employees, Clarion offers a pre-call health check and a lightweight widget on the desktop. The widget tells users in plain language what is affecting their calls and meetings. IR gives the example of weak Wi-Fi or headset connectivity, which an employee could spot and fix without contacting IT.

For IT teams, the product provides fleet dashboards that aggregate telemetry across the whole workforce. This lets them judge whether a problem is isolated or part of something wider. The tool surfaces warnings and critical issues across endpoints, exposes patterns, and allows teams to drill down from a single device or connection to an issue affecting a larger group.

IR contrasts this with monitoring tools that track the network, device or platform in isolation and only surface a problem after it has been reported. Clarion combines those signals in one real-time view, often before a call is even affected, according to the company. When support is needed, it captures the technical context of the issue, which IR says gives IT a far better starting point than a ticket saying that 'something isn't working.'

Privacy limits and product positioning

IR states that Clarion observes the technology supporting work rather than the employees themselves. According to the company, it does not record screens, log keystrokes, track activity or idle time, or access what is said on calls.

Clarion extends IR's enterprise observability portfolio, which includes Prognosis, Prognosis Elevate (observability-as-a-service), and AI Chat powered by Iris. Lowe said Clarion takes the company's work "in a new direction". As a standalone, cloud-native SaaS product, he said, it gives IR "a simpler way to reach more organizations and more users."

Availability

Clarion is available from 15 October 2026 with a 30-day free trial. IR invites interested organizations to request a demonstration through its website. The source does not state pricing.

For companies with distributed workforces, the launch points to a lower-barrier way to try call-quality monitoring without adopting a larger enterprise platform, as far as IR's description of a standalone SaaS product suggests. IR, headquartered in Australia, says it has worked with global organizations for more than 30 years.