InterScripts Expands Akron Children's Partnership into AI and Cybersecurity
InterScripts has expanded its nearshore technology partnership with Akron Children's to cover artificial intelligence, cybersecurity, clinical informatics and data analytics. The engagement, launched in February 2026 for Epic application support and bilingual MyChart assistance, is delivered through InterScripts' center in Medellín, Colombia.
- The partnership began in February 2026 with Epic application support.
- Services now include AI development, cybersecurity, clinical informatics and analytics.
- InterScripts delivers the work through its Medellín, Colombia, center.
- Akron Children's initially used InterScripts for bilingual, 24/7 MyChart support.
- InterScripts will attend the CHIME26 Fall Forum on November 11, 14, 2026.
From MyChart support to broader health IT services
Akron Children's initially hired InterScripts for bilingual, 24/7 MyChart patient support. The service assists patients with portal access, proxy accounts, and appointment and billing inquiries.
The partnership has since grown to include Epic application services, clinical informatics, Databricks and analytics, cybersecurity, and AI development. It also complements InterScripts' existing work with Akron Children's on legacy Infor application support and BytePad enterprise archiving.
InterScripts said the work is performed by Epic-certified professionals and other specialized healthcare IT staff in Medellín, working in alignment with U.S. business hours. The company describes the arrangement as combining cost efficiency and bilingual capabilities with the operational integration required by a U.S. health system.
A staffing model for specialized capabilities
According to InterScripts, the nearshore model offers access to Medellín's technology workforce while allowing healthcare organizations to use dedicated or fractional resources. Those arrangements can be scaled around operational needs, application upgrades and strategic transformation projects.
Harun Rashid, chief digital information officer at Akron Children's, said the partnership is intended to extend the health system's capabilities rather than replace its existing workforce. “Our Medellín colleagues are working side by side with our onshore teams every day across Epic, Databricks, cybersecurity, clinical informatics, and AI development,” Rashid said.
Raju Togi, founder, president and CEO of InterScripts, said fractional staffing can allow healthcare CIOs to add AI engineers, cybersecurity analysts and data specialists within existing budgets. “Nearshore delivery from Medellín gives our clients the economics without the distance,” Togi said.
InterScripts to discuss nearshore delivery at CHIME26
The announcement comes ahead of the CHIME26 Fall Forum, taking place November 11, 14, 2026, at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado. InterScripts said it will meet healthcare executives interested in nearshore delivery for Epic applications, service desk operations, cybersecurity, data engineering and AI.
For Akron Children's, the expanded engagement places AI and other specialized technology work alongside its existing clinical and enterprise application support. For other health systems, the announcement presents Medellín-based nearshore staffing as an option for addressing specialized workforce gaps and supporting technology initiatives.
InterScripts is headquartered in Chantilly, Virginia, and has delivery centers in Medellín and Hyderabad. The company said its credentials include HITRUST r2, SOC 2 Type II, ISO 27001:2022, ISO 9001:2015 and CMMI Level 3.
