Lyric Health launches Grace, an AI layer for its virtual care platform

What Grace does for members and providers

Grace is available through phone and digital chat. Lyric Health says it connects members to their benefits and helps coordinate care. The company describes it as more than a conventional chatbot: rather than mainly answering questions or pointing users to resources, Grace is designed to identify needs, start workflows and coordinate actions across Lyric's healthcare infrastructure.

The company lists these capabilities:

• 24/7 voice and chat engagement with support for more than 50 languages.
• Benefits and member management: secure authentication, plan-specific benefits guidance, medical record updates and dependent management.
• Triage, intake and scheduling: Grace gathers relevant health information, helps identify appropriate care options and lets members book consultations by phone or chat.
• Proactive health intelligence: monitoring of individual and population health signals, for both reactive responses and proactive engagement.
• Automated outbound engagement: outreach for post-consultation surveys and member engagement, with expanded workflows for referrals, imaging, laboratory appointments and care coordination.
• Clinical assistance for providers: consultation preparation, real-time transcription, clinical documentation, hundreds of charting functions and additional patient safety checks.
• Knowledge and support: an intelligent knowledgebase for members and administrators covering benefits, platform functionality and operational support.

Lyric says these features make Grace an operational layer that connects members, providers, administrators and healthcare data.

Aimed at employers and health plans

The launch comes as employers and health plans face mounting pressure to improve healthcare accessibility, increase engagement and control rising medical costs, according to the company. Lyric targets self-funded employers, third-party administrators, health plans and healthcare organizations.

For these customers, Lyric says Grace is designed to improve awareness and use of benefits, simplify onboarding, navigation and appointment scheduling, and reduce administrative workloads through automation. It is also meant to support providers with documentation, surface population health signals for earlier intervention, and guide members toward appropriate, cost-effective care destinations.

Lyric contrasts Grace with standalone AI products that need disconnected integrations and workflows. Because Grace runs inside Lyric's own platform, the company says, it links intelligence, engagement and care delivery.

Alexandru Trican, Head of AI at Lyric Health, said the aim is "to identify signals earlier, turn those signals into actionable outcomes, and guide members to the most appropriate care destination", whether that is virtual-first care or a brick-and-mortar provider.

Planned expansion and what it means

Lyric describes the launch as the foundation of a broader AI-driven strategy. The company plans to extend Grace's intelligence layer to monitor business intelligence across clients and their brands, helping organizations spot operational trends, engagement opportunities and performance insights. Further enhancements are planned for proactive outreach, preventive care engagement, clinical workflow automation and coordination across the healthcare ecosystem. The release gives no timeline for these additions.

Founder and CEO Rey Colón said that "information alone doesn't improve outcomes. What matters is what happens next." He added that the future of healthcare is the ability to connect data, intelligence and care delivery into one coordinated experience.

For benefits buyers, the release positions Grace as an AI layer delivered together with the platform rather than bought separately. Lyric says it provides access to healthcare services for more than 10 million members through its partner ecosystem. The announcement does not include pricing, performance data or results from customers, so the claims about outcomes and cost savings remain the company's own.