OhMD Launches Outcomes to Turn Healthcare Goals into AI Workflows

Starting from the goal, not the feature

OhMD, which describes itself as a voice and text AI company built for healthcare organizations, says OhMD Outcomes is designed around the results organizations want to achieve rather than the individual features they have to assemble. According to the company, healthcare systems are often asked to piece together messaging, automation and patient engagement tools. Outcomes instead starts with the objective.

Organizations state that objective in plain language, and OhMD builds the AI agents and automations needed to meet it. The company is debuting the product at Thrive 2026, athenahealth's annual user conference.

How a workflow would run

OhMD gives the example of an organization that wants to reduce care gaps in annual wellness visits. In that case, OhMD Outcomes identifies the patients who are due, reaches them by text or voice, helps them book a visit and follows up with those who do not respond. It also tracks how many gaps are closing, so the team can see whether the workflow is working and adjust it.

The company contrasts this with voice AI tools that answer patient calls but send the patient back into the queue when they cannot resolve the issue. According to OhMD, its voice and text AI agents are embedded in the EHR and other systems healthcare teams already use, which gives staff a view of every patient touchpoint at the time of care. When a conversation needs a person, a staff member picks up where the AI left off.

Ethan Bechtel, CEO and Co-Founder of OhMD, said: "Healthcare organizations don't wake up wanting more software. They wake up wanting their A/R under control and their wellness visits scheduled."

Availability and what it means for customers

OhMD Outcomes sits on top of OhMD's existing products, so current customers gain outcome-level structure without replacing what they already use, according to the company. Beta access opens in mid-November 2026 and will soon be available to OhMD's network of existing healthcare organizations. Early participants can configure and refine outcome-based workflows ahead of general availability. The source gives no date for general availability and no pricing.

OhMD says the launch marks its move from patient texting to a voice and text AI company built for both automation and the human conversations that remain essential in healthcare. The company says its platform is trusted by more than 1,200 practices serving 26 million patients and offers 290+ integrations. Organizations interested in the software can book a demo at ohmd.com/demo.