Resideo Launches AI Service to Predict HVAC Problems Before Breakdowns
Resideo has launched Pro-IQ Predict, an AI-powered service that uses connected thermostat data and patent-pending analytics to identify developing HVAC problems before they become breakdowns. The service can alert a homeowner’s HVAC contractor, helping turn emergency repairs into scheduled fixes.
- Pro-IQ Predict uses connected thermostat insights and patent-pending analytics.
- Resideo says it can help identify more than 80 HVAC issues before escalation.
- Contractors can receive equipment alerts and prioritize service needs.
- Existing Pro-IQ subscribers can access the feature through an over-the-air update.
- Homeowners can connect with local HVAC professionals through HoneywellHome.com.
Using thermostat data to spot problems early
Resideo Technologies announced Pro-IQ Predict on Nov. 10, 2026. The service is designed to work across compatible residential HVAC equipment and continuously examine system performance through insights from the latest Honeywell Home smart thermostats.
According to Resideo, the service is informed by millions of connected Honeywell Home device interactions and a decade of HVAC system insights. It can help identify and respond to more than 80 HVAC issues before they escalate, including potential problems that could otherwise lead to furnace or air conditioning failures.
The company says the service can help contractors diagnose issues remotely, identify potential failures, prioritize service and make maintenance, repair and replacement decisions before a technician visits the home.
Contractors get visibility into equipment alerts
Pro-IQ Predict is aimed at HVAC professionals as well as homeowners. Contractors can view customer equipment alerts and prioritize service needs based on urgency and system performance. Resideo says this can enable earlier outreach from a trusted technician, fewer disruptions and fewer costly emergency repairs.
“With the Pro-IQ Predict service, we're turning thermostat and HVAC insights into actionable intelligence, putting meaningful information into the hands of the professionals who can help avoid system downtime,” Pat Tessier, Resideo’s Vice President of Product Management, said in the announcement.
Tessier also said AI is intended to complement, rather than replace, the expertise needed to install HVAC systems and understand a home’s comfort needs. “By putting AI-powered insights in the hands of contractors, we're complementing their expertise with a continuous view of connected equipment performance,” she said.
Paul Giglio, Jr., owner of Pipe Works Services in Chatham, New Jersey, said the company can use insight into customers’ HVAC systems to identify and fix an issue before customers realize there is a problem.
Availability and connected thermostat features
Existing HVAC professionals subscribed to Pro-IQ services can access the predictive functionality through an over-the-air software update. Homeowners interested in predictive HVAC services can visit HoneywellHome.com to connect with a trusted local HVAC professional. Resideo says additional equipment and services may be required through a participating HVAC professional.
The latest generation of Honeywell Home thermostats is powered by Pro-IQ Predict. Resideo also says the latest Honeywell Home smart thermostats can stream live video from First Alert or Ring doorbells, allowing homeowners to see and speak to visitors directly from the thermostat. Doorbells are sold separately.
The launch extends Resideo’s strategy of moving connected-home services from reactive monitoring toward proactive care. For homeowners, the intended benefit is earlier warning and planned service. For contractors, the service provides a continuing view of connected equipment performance that can support prioritization and customer outreach before an HVAC failure disrupts the home.
