Amazon Connect
AWS named a Leader in Gartner's 2026 Magic Quadrant for CCaaS for fourth year
Amazon Web Services (AWS) has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for Amazon Connect, the fourth consecutive…
BusinessiCXeed Names Three Leaders to Push AI-Driven Contact Centre Work on AWS
iCXeed, a customer experience transformation partner specialised on AWS, has appointed Aurelien Plancque as Chief Product and AI Officer, Halle Nguyen as Director of CX…