Conversation Intelligence
Twilio: Customers Want Fast Answers From AI, Not a Friendly Personality
Businesses are investing heavily in human-sounding AI support, but customers care more about getting problems solved, according to new research from Twilio. The company…
Brands Rate Their AI Support at 86%, but Only 51% of Customers Agree
Twilio says 86% of brands believe their customers are satisfied with AI support, while only 51% of consumers agree. In a blog post, the company argues the 35-point gap…