Conversation Memory
Twilio makes Segment Conversation Memory Integration generally available
Twilio has made the Segment Conversation Memory Integration generally available, letting companies stream Segment customer profile traits into live conversations on…
Twilio: Customers Want Fast Answers From AI, Not a Friendly Personality
Businesses are investing heavily in human-sounding AI support, but customers care more about getting problems solved, according to new research from Twilio. The company…
Brands Rate Their AI Support at 86%, but Only 51% of Customers Agree
Twilio says 86% of brands believe their customers are satisfied with AI support, while only 51% of consumers agree. In a blog post, the company argues the 35-point gap…