Ghostwriter
Products and tools
Sierra launches Accelerators for common customer service workflows
Sierra has introduced Accelerators, prebuilt packages for common customer service workflows such as order tracking, appointment scheduling and insurance claims intake.…
Products and toolsSierra rebuilds Agent Studio around Ghostwriter, its agent for building agents
Sierra has redesigned Agent Studio, its workspace for building and managing customer service agents, around Ghostwriter, the company's agent for building agents.…
BusinessSierra passes $400M in ARR as growth accelerates, doubling in five months
Sierra says it has reached $400M+ in annual recurring revenue (ARR), a little over two and a half years after launch. According to the company, it added over $150M+ in…
Products and toolsSierra turns Ghostwriter into a proactive teammate in Slack and Teams
Sierra has turned Ghostwriter, its agent for building and improving customer service agents, into an always-on teammate that lives in Slack and Microsoft Teams and…