Service Cloud
Salesforce to Acquire Cresta to Bring Voice Agents Into Service Cloud
Salesforce has signed a definitive agreement to acquire Cresta, a company that describes itself as the voice-first operating system for customer experience. The deal is…
Salesforce to Acquire Listen Labs, an AI Customer Research Platform
Salesforce has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. According to Salesforce, the deal…