Twilio
Twilio Publishes CX Benchmarks From 5 Enterprise AI Deployments
Twilio has published customer experience benchmarks drawn from five enterprise deployments, including Eltropy's up to 70% voice AI containment and WestCX's 50 to 80%…
Twilio Adds GPT-Live Support to Agent Connect for Phone Voice Agents
Twilio says its open-source TypeScript SDK, Twilio Agent Connect, now includes a GPTLiveProvider that bridges Twilio Programmable Voice Media Streams to GPT-Live-1 in…
Twilio Launches Video Media SDK in Public Beta to Connect Live Video to AI
Twilio has launched the Twilio Video Media SDK in Public Beta, a server-side package that streams real-time audio and video from Twilio Video Rooms to a company's…
Twilio makes Segment Conversation Memory Integration generally available
Twilio has made the Segment Conversation Memory Integration generally available, letting companies stream Segment customer profile traits into live conversations on…
Voice AI demo hit by $982 toll fraud attack after Twilio developer left endpoint open
A Twilio developer's voice AI assistant, built for events and conferences, was abused in a four-hour automated attack that created 921 unauthorized outbound calls and…
Twilio: Customers Want Fast Answers From AI, Not a Friendly Personality
Businesses are investing heavily in human-sounding AI support, but customers care more about getting problems solved, according to new research from Twilio. The company…
Bland becomes an official Twilio partner for enterprise voice AI
Bland, a voice AI company, says it is now officially both a technology and go-to-market partner of Twilio. According to Bland, every Bland customer gets Twilio-powered…
Brands Rate Their AI Support at 86%, but Only 51% of Customers Agree
Twilio says 86% of brands believe their customers are satisfied with AI support, while only 51% of consumers agree. In a blog post, the company argues the 35-point gap…