TELUS Digital Named Leader and Star Performer in Everest Group T&S Ranking

What Everest Group recognized

TELUS Digital describes itself as a global technology services provider specializing in AI-powered digital customer experiences and digital transformations. According to the company, the Star Performer title is reserved by Everest Group for providers showing the greatest year-over-year improvement on the assessment. TELUS Digital says it recorded the most significant year-over-year improvement in market impact and vision and capability among the providers assessed.

Abhijnan Dasgupta, Practice Director at Everest Group, said TELUS Digital "has a broad T&S portfolio anchored in platform safety, AI support, and review and compliance, with a strong client presence across social media and messaging apps, gaming and legal betting, and travel and hospitality." He also pointed to data for AI training capabilities, investments in PRISM for moderation workflows and Fuel iX Fortify for automated generative AI red teaming, and an expanded content moderation footprint in Asia Pacific that strengthens multilingual delivery. Everest Group also noted a moderator wellness and workforce development framework that includes psychologist-led interventions and trauma-informed leadership.

T&S moves beyond content moderation

Everest Group's report finds that growing adoption of generative and agentic AI, rising volumes of AI-generated content, more sophisticated scams and platform abuse, and heightened regulatory scrutiny are "expanding enterprise T&S requirements beyond traditional content moderation toward AI safety, responsible AI, platform integrity, and regulatory compliance." The firm advises that "buyers should evaluate T&S providers as integrated risk and safety partners, rather than scaled content moderation vendors."

TELUS Digital says it combines AI safety and platform integrity so enterprises can use one partner from building and testing AI systems to protecting live platforms. Its Fuel iX Fortify tool, a proprietary automated red-teaming solution, uses trained attack and judge models to generate new adversarial tests, classify results and recommend mitigations for AI applications and agents. The company also offers adversarial testing services such as fraud simulation, bypass pathway mapping, bias and fairness auditing, and deepfake detection testing. Its data services supply training data and specialized labeling for safety models, alongside platform integrity services such as age assurance and content moderation.

Amith Nair, Global VP and GM of AI and Data at TELUS Digital, said: "Trust and safety now extends to how AI systems are built, tested and governed, well beyond reviewing content after it is posted." He added that this means AI handles testing and review at scale, "while people bring the judgment for the calls that matter most."

How the assessment works and what it means for buyers

Everest Group evaluated and ranked 27 T&S providers as Leaders, Major Contenders or Aspirants. The ranking rests on two dimensions: market impact, measured through market adoption, portfolio mix and value delivered; and vision and capability, measured through vision and strategy, scope of services, innovation and investments, and delivery footprint. The assessment draws on Everest Group's annual Request for Information process for calendar year 2025, interactions with providers, client reference checks and its ongoing market analysis. Everest Group states that its research is independent and that no organization paid a fee to be featured or to influence its ranking.

For enterprises choosing a partner, TELUS Digital suggests checking whether a provider covers the full AI lifecycle, pairs automation with specialist human judgment, and supports live operations as well as pre-launch testing. The company says it is seeing growing need for pre-deployment testing to find unsafe or vulnerable behaviors, specialized safety model training datasets, and continuous monitoring of active systems as organizations deploy generative AI and AI agents at scale.