UNI Financial Cooperation rolls out Infosys Finacle Universal Banker across branches
UNI Financial Cooperation, a financial cooperative in Atlantic Canada, has deployed Infosys Finacle's Finacle Universal Banker across all of its branches. According to the two companies, the cloud-native platform is meant to simplify branch operations and make service more consistent for members.
- UNI Financial Cooperation has deployed Finacle Universal Banker across all its branches.
- The cloud-native, AI-enabled platform follows a 'one banker, many roles' approach.
- Features include a unified teller workspace, integrated interaction management and configurable operations with embedded compliance controls.
- The relationship with Infosys Finacle began in 2021 with the cloud modernization of UNI's digital banking.
- UNI's CEO says adjustments and optimization are still ongoing after the platform's introduction earlier this year.
A network-wide branch deployment
Infosys Finacle, part of EdgeVerve Systems, a wholly owned subsidiary of Infosys, and UNI announced that Finacle Universal Banker is now in place across the whole UNI branch network. The companies describe the rollout as an important milestone in UNI's ongoing technology transformation. They say it enables omnichannel service continuity for members and gives UNI a scalable base for further gains in efficiency and member experience.
UNI wanted to tackle fragmented branch operations and deliver more consistent service across its network. According to the announcement, the AI-enabled, cloud-native platform is built around a 'one banker, many roles' approach. It brings several branch banking functions into one environment with context-rich, role-agnostic workflows.
What the platform offers
The companies list three capabilities that UNI can now use:
- Unified teller workspace: a role-agnostic workspace designed to streamline branch transactions.
- Member interaction support: integrated interaction management that helps employees access relevant context when assisting members.
- Configurable operations: an enterprise-scale platform with embedded compliance controls, so UNI can adapt and configure workflows while maintaining security.
The deployment builds on a relationship that began in 2021, when UNI modernized its digital banking operations on the cloud with Infosys Finacle. The two sides say they will keep working together to optimize the platform as teams gain experience with the new environment and look for ways to improve processes and the experience of members and employees.
Executives on the rollout
Eric St-Pierre, Chief Executive Officer of UNI Financial Cooperation, said the transformation "has always been about more than implementing new systems." He added that it is about creating conditions for employees to serve members "more simply, consistently and effectively." He also acknowledged that work remains: UNI continues "to work through adjustments and optimize the platform following its introduction earlier this year," though he said the cooperative is "encouraged by its potential."
Sajit Vijayakumar, Chief Executive Officer of Infosys Finacle, said financial institutions worldwide want to modernize branches with faster turnaround times, single-window support for multiple servicing needs and contextual experiences that are simple for customers and tellers. He said UNI's transformation "sets a new benchmark for branch modernization across Canada" and that Finacle is committed to helping Canadian institutions modernize across the stack, from channels to composable banking business engines.
About the companies and what it means
UNI Financial Cooperation has $5.3 billion in assets and 1,100 employees, and is celebrating its 90th anniversary this year. It operates in New Brunswick and beyond. Infosys Finacle says banks in over 100 countries rely on its solutions.
For UNI members, the stated aim is more consistent service across branches, with employees who can see relevant context during interactions. The announcement gives no performance figures, and the UNI chief executive's remarks indicate that tuning of the platform is still under way. The benefits described are therefore goals rather than measured results.
