Guidewire launches platform approach to put AI agents across the insurance lifecycle

Agents on the same platform as the core

According to Guidewire, the new approach brings together the applications, data, workflows and controls insurers need. The company describes it as a practical model for moving from isolated AI experiments to governed agents that improve the speed and precision of insurance decisions and actions.

Guidewire says its agents run on the same trusted platform as its core applications and work with an insurer's current data and workflows. For agents to be effective, the company says, they need to know what is true, what has already been done and what they are allowed to do. The platform's controls enforce those boundaries with consistent security and a clear audit trail that remains current and secure through ongoing updates.

Chief executive Mike Rosenbaum said: "Insurance is a business of decisions and actions made in context." Diego Devalle, chief product development officer, said the scalability and observability that already support the core now support agents too, which is why insurers can put them to work on live claims and policies and developers can build on the same open foundation.

Underwriting and claims examples

Guidewire presented its offerings as a sample of a growing portfolio of agents and agentic capabilities, and said it will keep expanding it.

In underwriting, the company lists several tools:

• Advanced Product Designer: product managers can move from idea to market-ready product in days, using impact analysis, gap detection and explainable recommendations.
• PricingCenter: actuaries can move from sophisticated pricing models to dynamic rates in days, with native integration into PolicyCenter.
• Risk Accumulation App: underwriters and portfolio managers can view concentration and exposure by peril on a map, for a single submission or a full portfolio.
• UnderwritingCenter: turns raw submissions into clear risk profiles, lets underwriters quote directly and passes the quote to PolicyCenter.
• ProNavigator: embedded AI and Guidewire-built agents provide submission summaries, relevant risk insights and next best actions.

In claims, Guidewire describes Concierge, where policyholders reach autonomous agents by voice or chat, and the agents capture claim details and hand decision-ready files to ClaimCenter. ProNavigator also serves claims handlers with answers, suggestions and next best actions. A Workers' Compensation Solution connects claims management with digital tools and AI to help injured workers recover faster.

Amy Mollin, vice president of product management at Guidewire, said agents were built into ClaimCenter, where the work already happens, to capture the claim, summarize the file and flag risk, leaving handlers more time for the most important decisions and conversations.

Tools for technical teams

Guidewire also offers infrastructure and current insurance data for putting agents into production and governing them. Its Agentic Framework lets insurers use Guidewire-built agents or create their own, select the model for each task, apply guardrails, evaluate behavior and monitor costs. Developer Assistants help technical teams update code, workflows and rules faster, and DevSpace gives developers preconfigured cloud environments with Guidewire tools built in.

On the data side, the Guidewire Data Platform gathers policy, claims and billing data in one place so agents and predictive models draw on the same information. Data Studio and Explore offer prebuilt property and casualty datasets. Kaleidoscope provides predictive models tailored to an insurer's own portfolio, which can also draw on industry or third-party data. According to the company, federated learning trains models where each party's data resides, so records are not moved and privacy is preserved.

What it means for insurers

Karlyn Carnahan, executive partner at Celent, said insurers are moving past AI experimentation and that the next challenge is making these capabilities work inside enterprise systems and workflows. In her view, connecting agents to business data and processes gives insurers a practical way to deploy them in production with the controls they need.

Tatjana Lalkovic, chief technology officer at Definity, said Guidewire Developer Assistants bring useful context into the development process and help teams move faster from concept to implementation while keeping human judgment and standards at the center.

The release does not give pricing or availability details, and some listed capabilities are marked with asterisks in the source without explanation.