IDP launches workspace for humans and AI agents to execute enterprise tasks
IDP has introduced an Agent-Native System of Action that brings employees and AI agents into one enterprise workspace. The platform connects to existing CRM, DMS, scheduling and communication systems so agents can help complete business tasks while people retain control.
- IDP introduced its Agent-Native System of Action for enterprise operations.
- The platform connects AI agents and employees through MyIDP.app.
- UAP is designed to coordinate authorized actions across enterprise systems.
- Tim Dahle and Red Rock Auto Group reported a 12% appointment conversion rate.
- IDP said its technology has supported more than 130,000 booked automotive appointments.
A shared operating environment for AI and employees
IDP, also known as ID Privacy AI, said its platform combines AI agent development, intelligent reasoning, multi-agent orchestration, persistent customer intelligence and enterprise execution. The company is targeting automotive retailers, where customer interactions often involve several systems, departments and communication channels.
Through MyIDP.app, employees and AI agents can review conversations, coordinate tasks, guide agent behavior and manage exceptions. Existing CRM, DMS, scheduling and communication platforms remain in place, while IDP provides a layer for coordinating work across them.
The company said its proprietary Universal Agent Protocol, or UAP, is designed to translate business objectives into authorized actions across supported enterprise applications. It also handles workflow coordination, permissions, exceptions and outcome verification, according to IDP.
From customer conversations to completed work
IDP is positioning the platform as a way to move beyond conversational AI. In a dealership service scenario, an agent may answer a customer call, but completing an appointment can require access to customer records, dealership policies, scheduling availability and operational systems.
The platform's Agent Studio supports configuring, deploying and managing agents across voice, SMS, email and web channels. Its reasoning and orchestration capabilities are designed to interpret customer intent, apply shared context, coordinate multi-step workflows and delegate supported actions between agents and employees.
IDP's Context Graph connects available customer identity, vehicle relationships, website signals, communication history and operational events across supported systems. MyIDP.app includes tools called Teach, Tell and Blasts, which provide guidance to agents, direct supported actions and enable configured customer outreach.
Customer results and expansion beyond automotive
The announcement cites customer-reported results from Tim Dahle and Red Rock Auto Group. Josh Worthington, vice president of operations, reported a 12% appointment conversion rate compared with approximately 6% through traditional BDC operations. That represents twice the reported conversion rate, according to the announcement.
IDP said its technology has supported more than 130,000 booked automotive appointments. Its automotive ecosystem includes dealership groups, enterprise software integrations and OEM certification programs involving Nissan, INFINITI and Mitsubishi.
The company said its architecture can support its own AI agents and compatible third-party agent technologies without replacing existing systems of record. IDP is also exploring applications in retail, hospitality and home services, where it says fragmented software, customer engagement and workforce coordination create similar challenges.
For users, the announcement points to an AI model focused on coordinating actions inside existing business systems rather than operating as a separate assistant. IDP says employees can teach agents, delegate supported work, monitor activity and step in when human judgment is needed.
