Kyndryl and ServiceNow Launch Autonomous Operations Offering
Kyndryl Autonomous Operations for ServiceNow is now available on the ServiceNow Store, combining Kyndryl Bridge data and operational expertise with the ServiceNow AI Platform. The companies say the offering is designed to help customers identify problems earlier, assess risk and automate remediation.
- Kyndryl Autonomous Operations for ServiceNow is available on the ServiceNow Store.
- The offering combines Kyndryl Bridge with the ServiceNow AI Platform.
- Specialized agents can identify issues, assess risk and offer remediation guidance.
- Kyndryl says Kyndryl Bridge serves more than 1,400 enterprises.
- Kyndryl reports over 16 million AI insights monthly from correlated observability signals.
A joint approach to autonomous IT operations
Kyndryl and ServiceNow co-developed the offering as part of an expanded partnership focused on helping customers modernize complex technology environments. Kyndryl said the product is intended to boost productivity, reduce risk and improve business outcomes through data-driven, AI-powered predictive insights and automated remediation.
The offering combines observability, operational intelligence and coordinated remediation. ServiceNow customers can run operational data through Kyndryl Bridge, adding context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions.
According to Kyndryl, specialized agents use that context to proactively identify issues from failure patterns, generate evidence-based causal analysis, assess risk and provide step-by-step remediation guidance. When an incident is resolved, the resulting insights return to the platform to support further automation, recommendations and operational improvements over time.
Kyndryl Bridge supplies operational context
Kyndryl Bridge, launched in 2022, is the foundation for the new ServiceNow offering. Kyndryl says the platform is used by more than 1,400 enterprises and unifies data across the IT lifecycle. This includes inventory data covering assets, information about how assets perform, and engineering data on successful resolutions and actions.
The company says Kyndryl Bridge maintains controls for cost visibility, security and compliance, which are important when managing mission-critical and regulated technology environments. Its agentic memory management is designed to preserve and develop institutional knowledge and operational context during continuous modernization.
Kyndryl also reports that the platform correlates millions of observability signals across applications and infrastructure, generating over 16 million AI insights monthly. The company says Kyndryl Bridge has been proven to reduce IT incidents by up to 50% and contains more than 10,000 predefined best practices, runbooks, remediation practices and engineering actions.
Why the partnership matters for customers
The companies are positioning the integration as a way for enterprises to move from AI experimentation toward controlled, operational use. Giovanni Carraro, Kyndryl's Global Strategic Alliances Leader, said the collaboration is focused on helping customers "put AI to work and become trusted autonomous enterprises."
ServiceNow said its AI Platform brings the AI Control Tower and governance, while Kyndryl contributes operational data and engineering expertise. Michael Park, ServiceNow's SVP, Global Partnerships & Channels, said the combination means "less time on incidents and more time on innovation." Those are company statements about the intended value of the offering, rather than independent performance results.
Manufacturers, retailers and banks are already using combined Kyndryl and ServiceNow capabilities to modernize IT operations, improve employee experiences and apply AI and automation across complex environments, according to Kyndryl. The companies also recently expanded their work on AI-powered employee experiences through Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks.
