MHC Named a Major Player in 2026 IDC MarketScape for Intelligent CCM

What IDC recognized

The assessment is listed as Doc #US54131626 and dated September 2026. According to MHC, the report singled out three strengths: workflow automation, intelligent forms and accessibility support.

• Workflow automation: MHC's unified platform spans cloud-native capture, business process automation and CCM for customer, vendor and employee document workflows.
• Intelligent forms: MHC NorthStar includes a low-code, drag-and-drop form designer that lets business users build and adapt forms without IT involvement.
• Accessibility support: MHC takes an accessibility-by-design approach. Instead of the traditional post-composition remediation model, it builds accessibility into templates before content is generated.

The MHC NorthStar platform

MHC NorthStar is described as a unified platform combining data integration and document composition, governed AI capabilities, workflow orchestration, customer journey management and omnichannel delivery. Organizations can use it to create, manage and deliver compliant communications across print, email, SMS, web, mobile and customer portals.

According to MHC, the platform is designed for organizations of all sizes and communication volumes. It handles mission-critical customer communications and uses AI-powered automation to reduce dependency on IT resources and speed up time-to-market for communication changes.

Comments from IDC and MHC

Amy Machado, Research Director at IDC, said: "MHC builds compliance into the platform instead of leaving it for cleanup after documents are produced." She added that the unified platform, which spans capture, workflow and CCM across the full document lifecycle, makes MHC NorthStar "especially well suited to organizations in regulated or accessibility-sensitive industries generating high volumes of communications."

MHC CEO Chris Hartigan said the company's customers work in industries where an inaccurate or inaccessible document has real consequences for recipients. He said MHC believes the recognition underlines its focus on one platform that takes a document from intake through workflow to delivery, with accessibility and compliance built into the template. Hartigan also said that as AI takes on more of the work inside CCM, MHC will keep building in the governance its customers need.

About the MarketScape and the vendor

IDC describes its MarketScape vendor assessment model as an overview of the competitive fitness of technology and service suppliers in a given market. It uses a scoring methodology based on qualitative and quantitative criteria, and the result is a single graphical illustration of each supplier's position. IDC says the framework also gives technology buyers a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

MHC says its customers generate over 10 billion documents and communications and process billions in AP payments annually using its solutions. The company serves organizations in highly regulated industries. An excerpt of the IDC MarketScape report is available through MHC's IDC MarketScape page.

What it means for buyers

For organizations comparing CCM vendors, the listing offers an outside reference point, though the Major Player designation is one placement within IDC's wider assessment. The strengths cited, especially built-in accessibility and low-code forms for business users, point to what MHC emphasizes for regulated sectors where document accuracy and accessibility matter. Buyers who want more detail can consult the report excerpt that MHC links to.