OpenAI: Agentic tools now drive over half of EU enterprise ChatGPT output

Agents move from questions to tasks

OpenAI says businesses across the EU are expanding their use of AI through agentic tools. In its description, people are moving beyond asking questions and are using agents to carry out tasks from planning through completion. The report looks at how this use is growing across enterprises and small businesses, with a focus on differences in usage intensity and the kinds of work people do with ChatGPT.

Among ChatGPT Enterprise customers, agentic use already represents a substantial share of activity, according to OpenAI. In the EU sample, Codex and ChatGPT Work now account for more than half of output tokens.

The shift also reaches smaller companies. The analysis defines small or medium businesses as those with 200 or fewer associated users. Since May 2026, weekly active users of Codex and ChatGPT Work in this group grew more than eightfold, with growth in every member state, the company says.

Adoption varies widely between countries

OpenAI stresses that adoption is far from uniform across the EU. Among the ChatGPT Enterprise accounts in its sample, the share of output tokens generated through Codex and ChatGPT Work ranged from 22% in Slovenia to 85% in Lithuania.

The differences go beyond how intensively agents are used. According to the report, the kinds of work people bring to ChatGPT also vary from country to country.

EU frontier firms trail the global frontier

The report defines frontier firms as the top 10% of firms by output tokens per active user. The sample includes only ChatGPT Enterprise and Business accounts.

• In September, frontier firms in the EU generated more than four times as many output tokens per active user as typical EU firms.
• Frontier firms outside the EU generated more than twice as many output tokens per active user as frontier EU firms.
• EU-based firms made up only 10% of frontier firms globally. OpenAI calls this low, given that the EU accounts for a higher share of registered companies globally.

OpenAI describes these figures as showing a substantial gap in how intensively businesses use AI.

What OpenAI says should come next

As agentic capabilities advance, OpenAI argues that the EU's opportunity is to turn broader adoption into deeper use, stronger businesses, higher productivity and meaningful benefits for workers. Closing the gap, it says, means helping businesses move beyond experimentation, giving workers the skills and confidence to use AI, and making advanced capabilities more accessible and affordable.

Sarah Friar, OpenAI's Chief Financial Officer, said in the post: "Yet there is still plenty of room for AI use to grow across the EU." She added that giving people the tools, skills and confidence to use AI well "will help build stronger businesses and growing economies, with benefits felt across Europe."

The figures come from OpenAI's own customer data and sample, so they describe its ChatGPT Enterprise and Business users rather than the EU economy as a whole.