Uber rolls out ChatGPT Work to more than 30,000 employees

From a 1,000-person pilot to the whole company

Uber has announced a company-wide rollout of ChatGPT Work, an agent that helps employees handle a wide range of tasks within ChatGPT Enterprise. The rollout starts today, according to OpenAI, and will reach more than 30,000 employees across Uber's global workforce.

The expansion grows out of an initial pilot with 1,000 employees. Teams across the company now get access to an agentic platform designed to take on complex, multi-step tasks and deliver finished work. OpenAI describes it as Uber's first company-wide deployment of an agentic platform tailored for knowledge work.

What ChatGPT Work does and which models power it

ChatGPT Work connects with tools that companies like Uber use every day, including Google Drive, Gmail, Google Calendar and Slack. According to OpenAI, this lets workers:

• research information
• prepare meeting briefs
• create presentations
• analyze data
• complete workflows across applications

The product also gives Uber access to OpenAI's portfolio of frontier models. GPT-6.1 Sol will be deployed as the default capability within ChatGPT Work, which OpenAI says balances frontier performance and cost efficiency. Uber teams will also be able to use OpenAI's multimodal capabilities, including voice and image generation, so they can choose the right models and tools for different needs.

Training, internal support and developer tools

The rollout will be supported by Uber's internal AI skills library, approved integrations and dedicated employee training. The aim is to help teams in functions including operations, finance, marketing and product put the technology to work.

Uber's developers and software engineering teams will continue to use Codex to accelerate software development and streamline coding workflows. That means engineers keep their existing coding tool while the wider workforce gets the new agent.

What it means for Uber and the market

The announcement is presented as another step in Uber's broader AI strategy and its collaboration with OpenAI. The scale of the move, from 1,000 pilot users to more than 30,000 employees, shows a large company taking an agent-based tool beyond a limited test.

The source gives no figures yet on productivity or results. The two companies say they plan to share further insights into adoption, use cases and measurable outcomes as the rollout progresses.