OpenAI and ServiceNow deepen ties with ChatGPT, Codex and security tools
OpenAI and ServiceNow are expanding their partnership to bring OpenAI models and agents into more ServiceNow products and to link ServiceNow workflows with ChatGPT and Codex. According to OpenAI, the aim is to make it easier for businesses to build applications, resolve IT requests and address security issues with AI.
- OpenAI and ServiceNow are expanding the partnership announced in January.
- A ServiceNow integration brings workflow actions into ChatGPT, governed by ServiceNow's Action Fabric rules and permissions.
- Planned work covers Codex in AI Workflow Factory, a joint security solution and voice in the Super Intelligence Control Tower.
- ServiceNow plans to give all employees access to ChatGPT Work and Codex.
- The ServiceNow MCP plugin is available in the OpenAI marketplace today; security tools enter early access in January 2027.
ServiceNow workflows inside ChatGPT
The expansion builds on the partnership announced in January. A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, so teams can investigate issues and take the next step in the same conversation.
According to OpenAI, an IT team member will be able to find similar incidents, assess the risk of a change and update a ServiceNow record without leaving ChatGPT. Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available. ServiceNow's Action Fabric applies existing business rules and permissions, so the actions people can take reflect their organization's configuration and access.
ServiceNow is also previewing interactive experiences inside ChatGPT. In one example, an on-call engineer will be able to review linked monitoring alerts, recent changes and affected services, then assign the right team and work toward a fix within ChatGPT.
New capabilities in ServiceNow products
The companies plan to develop new capabilities across three areas:
- Application development: A planned Codex integration in ServiceNow's AI Workflow Factory will help developers build applications using ServiceNow's business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
- Cybersecurity: A joint security solution will combine OpenAI's cybersecurity capabilities with ServiceNow's asset, identity and business context to help teams investigate vulnerabilities, prioritize risks and coordinate remediation.
- Voice: An OpenAI-powered experience in ServiceNow's Super Intelligence Control Tower will let people describe an AI use case aloud, helping populate assessment fields and gather missing information through follow-up questions.
ChatGPT Work and Codex for all ServiceNow employees
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. Engineers can use Codex to explore codebases, make changes and run tests, while teams across the business can use ChatGPT Work in their day-to-day work. ServiceNow also plans to use OpenAI capabilities in its internal security work.
The arrangement runs in both directions. OpenAI says it is using ServiceNow workflows in its own operations, supported by the Super Intelligence Control Tower.
Availability and what it means
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
For ServiceNow customers, the immediate step is the MCP plugin, which lets them connect ChatGPT to their own instance and decide which capabilities to expose. Most of the other features are still planned, so their scope and timing remain subject to the schedule set out by the companies.
