Philippine Airlines picks IBS Software's iCargo to replace its cargo system

One platform for sales, handling and accounting

iCargo brings cargo sales, ground handling operations and accounting together in a single, fully integrated cloud-based platform, according to IBS Software. PAL will move from its current cargo system to this platform as part of a wider cargo transformation and modernisation programme.

IBS Software says the platform supports PAL's full range of business functions, from commercial and operations to back-office accounting. It also says the setup will allow further innovation and digitisation.

For international shipments, iCargo will handle requirements such as customs reporting, duties and taxes settlement and regulatory compliance. IBS Software says iCargo already supports carriers with this same mix of domestic and international demands.

What PAL expects from the change

The transition is meant to address key operational requirements across PAL's cargo operations, including system performance and data analytics. According to the announcement, iCargo will provide capabilities for:

• faster shipment processing
• greater reliability
• end-to-end shipment visibility
• less manual intervention and more efficient processes

The companies also link the project to PAL Cargo's 'Care that Delivers' promise. They say improved shipment visibility, reliable service and a more seamless cargo experience should give customers greater confidence. As cargo volumes continue to grow across its network, the new platform is expected to provide the technological foundation for continued innovation, operational excellence and long-term growth.

An existing relationship grows

IBS Software says its proposal combined a strong technology fit with a proven track record of delivering successful cargo transformations for airlines worldwide. The selection builds on an established relationship between the two companies and broadens the portfolio of IBS Software products used by PAL.

Jason Siy, Vice President for Cargo Business at Philippine Airlines, called the initiative "an important step in the modernisation of our cargo business". He said PAL needs a system that increases visibility, improves operational efficiency and enables a better customer experience as it grows across its domestic and international network. He described iCargo as "a key enabler of our long-term cargo transformation strategy".

Sunil George, Vice President & Region Head of Oceania at IBS Software, said the partnership is about working with PAL to build the digital foundation for future growth, innovation and operational excellence.

About the companies

Philippine Airlines is the Philippines' flag carrier and the country's only full-service network airline. Founded in 1941, it operates scheduled nonstop flights from hubs in Manila and Cebu to 29 destinations across the Philippines and 40 destinations in Asia, North America, Australia, and the Middle East. In 2026, it was officially invited to join the oneworld Alliance.

IBS Software describes itself as a travel technology company with capabilities spanning airline retailing, passenger services, loyalty, fleet, hub and crew operations and cargo management. It operates from 17 offices globally.

The announcement does not give a timeline, cost or go-live date for the implementation.