SimCorp names Fiona O'Donnell first Chief Delivery Officer
SimCorp has appointed Fiona O'Donnell to the newly created role of Chief Delivery Officer, making her the single executive accountable for client delivery. She joins from State Street and reports directly to CEO Peter Sanderson.
- SimCorp created the new role of Chief Delivery Officer and appointed Fiona O'Donnell to it.
- O'Donnell is accountable for client delivery from onboarding through every year of service, for new and long-standing clients alike.
- She reports to CEO Peter Sanderson, joins the Executive Committee and is based in London.
- She joins from State Street and has more than 18 years of experience in client transformation work.
- SimCorp links the move to increased demand for its SimCorp One platform.
A single executive for client delivery
SimCorp, which describes itself as a global leader in financial technology, said the new position underscores its commitment to exceptional client experience amid increased demand for the award-winning SimCorp One platform.
According to the company, O'Donnell becomes the executive accountable for client delivery from a new client's first onboarding through ongoing delivery during every year of service. She will lead the delivery organization globally, with what SimCorp calls one mandate: help every client realize value faster and maintain delivery excellence every day.
The appointment is effective immediately. O'Donnell reports directly to Chief Executive Officer Peter Sanderson and joins SimCorp's Executive Committee. She will be based in London.
Why SimCorp created the role
SimCorp says its clients are asset managers, asset owners and insurers running global, multi-asset operations, and that they are modernizing their operating models at pace. In the company's words, they expect value faster and a consistently excellent client experience as they continue to transform over time.
The Chief Delivery Officer is the first role at SimCorp to place the entire client delivery experience under one accountable executive. The commitment covers every client equally, according to the company: those going live on SimCorp One this year, and institutions that have run their investment businesses on SimCorp for decades.
Sanderson said: "Our clients measure us on how quickly they realize value, and then on our partnership and their experience every day that follows." He added that O'Donnell "will be the one leader accountable for client delivery end to end, with the whole firm behind her." He described clear accountability and keeping promises as central to SimCorp's ambition to be the first choice for global investment management solutions.
O'Donnell's background
O'Donnell brings more than 18 years of experience working with many of the world's largest asset owners and asset managers, according to the announcement. Most recently she was a client executive and senior vice president at State Street Corporation, where she was the senior executive accountable to strategic clients through complex, multi-year transformation programs. She previously worked at ABN Amro Bank.
SimCorp says she is known for managing client relationships through major transformations and for leading large global delivery teams.
O'Donnell said: "I've spent my career partnering with clients through the hardest parts of transformation, and I've seen what they need most from a partner, someone who stands beside them until the job is done."
What it means for clients
For SimCorp's customers, the change means one named executive owns the delivery experience across the whole relationship, rather than separate responsibilities for new and existing clients. The company presents this as a way to speed up time to value and keep service quality consistent as clients adopt SimCorp One.
SimCorp was founded in 1971 and has more than 3,500 employees across five continents. It says it powers more than half of the world's 100 largest financial institutions through its integrated platform, services and partner ecosystem, and it is a subsidiary of Deutsche Börse Group.
