Sierra
Sierra joins JPMorganChase Hall of Innovation
Sierra has been inducted into JPMorganChase’s Hall of Innovation, an award recognizing privately held technology companies that have made a significant impact at the…
Products and toolsSierra launches Accelerators for common customer service workflows
Sierra has introduced Accelerators, prebuilt packages for common customer service workflows such as order tracking, appointment scheduling and insurance claims intake.…
BusinessSierra acquires Anon to help AI agents navigate websites
Sierra is acquiring Anon, a company that builds infrastructure for enterprise AI agents to securely use websites, including signing in and filling out forms when no API…
Daytona Says It Went From $1M to $100M Run Rate in Four Quarters
Daytona, a startup that provides cloud computers for AI agents, says it grew from a $1M run rate to $100M in four quarters. CEO and co-founder Ivan Burazin wrote that…
Safety and ethicsSierra hires former Verkada CISO Kyle Randolph as security chief
Sierra has welcomed Kyle Randolph as its new Chief Information Security Officer. Randolph, who most recently served as CISO at Verkada, brings 24 years of experience as…
Products and toolsSierra rebuilds Agent Studio around Ghostwriter, its agent for building agents
Sierra has redesigned Agent Studio, its workspace for building and managing customer service agents, around Ghostwriter, the company's agent for building agents.…
BusinessSierra passes $400M in ARR as growth accelerates, doubling in five months
Sierra says it has reached $400M+ in annual recurring revenue (ARR), a little over two and a half years after launch. According to the company, it added over $150M+ in…
BusinessSierra Hires Dr. Mitesh Patel as Head of Clinical to Push AI Deeper Into Healthcare
Sierra has appointed Dr. Mitesh Patel as its Head of Clinical, as the AI customer experience company expands its work in healthcare. Patel was most recently Chief…
Products and toolsSierra launches Compliance Console to keep outbound AI agents within the rules
Sierra has introduced Compliance Console, a set of controls built into its Horizon platform that helps companies make sure their AI agents follow contact rules across…
BusinessSierra launches on Google Cloud Marketplace for easier AI agent purchases
Sierra, the company that builds AI agents for customer experience, is now available on Google Cloud Marketplace. Companies can buy Sierra using their existing Google…
ResearchSierra's τ-Entity benchmark shows voice agents still stumble on names and emails
Sierra has introduced 𝜏-Entity, a benchmark that tests whether voice agents can correctly capture a name, phone number or email address, notice when they may be wrong…
ResearchSierra's τ-i18n tests voice agents in five more languages, and Korean lags most
Sierra has introduced τ-i18n, a benchmark that extends its τ-Voice tests to Spanish, Brazilian Portuguese, Hindi, Korean and Mandarin. According to Sierra, Korean is the…
BusinessSierra and Stripe let AI agents take card payments within one call
Sierra has partnered with Stripe so that customers can talk to an AI agent, pay and receive a receipt on the same call, without being transferred or sent a payment link.…
IBM's ALTK-Evolve lifts GPT-4.1 to the top of τ²-bench retail
IBM Research says its ALTK-Evolve method took a basic customer-service agent built on GPT-4.1, an older non-reasoning model, to 67.5% Pass^4 on τ²-bench retail.…
Insurify Joins Sierra as Early Design Partner in AI Agent Protocol Poppy
Insurify, an online insurance marketplace, is joining Sierra and other technology leaders as an early design partner in the AI Personal Agent Protocol, known as Poppy.…
For developersSierra publishes draft of Poppy, a protocol for personal agents
Sierra has published a draft of Personal Agent Protocol, known as Poppy, an open standard for how consumers' personal agents work with businesses. The company also named…
ModelsSierra launches fleming-1 to detect when a phone caller is an AI agent
Sierra has launched fleming-1, a model that detects in real time when the caller on a phone call is another AI agent. According to the company, it is meant for calls…
Products and toolsSierra unveils Curie and Fleming models, Tandem Voice and Persona Studio at Summit
Sierra used its Summit in San Francisco to announce two new models, Curie and Fleming, along with Tandem Voice, Persona Studio, a reworked Ghostwriter and a partner…
For developersMeta and Sierra Develop Open Personal Agent Protocol for AI Agents
Meta and Sierra are developing Personal Agent Protocol, an open standard that defines how personal AI agents interact with businesses. According to Sierra, partners…
BusinessSierra launches partner ecosystem to bring its AI agents to more businesses
Sierra has introduced a partner ecosystem made up of technology platforms, marketplaces and service partners, with the aim of bringing its AI agents to more businesses…
Products and toolsSierra turns Ghostwriter into a proactive teammate in Slack and Teams
Sierra has turned Ghostwriter, its agent for building and improving customer service agents, into an always-on teammate that lives in Slack and Microsoft Teams and…