TrueDialog brings business texting into ChatGPT and other AI assistants
TrueDialog has launched an MCP connector that lets people and AI agents send SMS and RCS messages and manage contacts from inside ChatGPT, Copilot, Claude, Gemini, Perplexity and other AI assistants. The connector links those assistants to a customer's TrueDialog account, keeping messaging delivery, 10DLC registration and opt-out protections in the existing workflow.
- TrueDialog's MCP connects AI assistants to customer accounts.
- Users can send SMS and RCS messages from supported assistants.
- The connector supports contact management, test sends and automatic opt-out handling.
- Developers can control which messaging tools their agents may use.
- TrueDialog says the MCP has no added fee under standard pricing.
Messaging without leaving the assistant
The TrueDialog Model Context Protocol, or MCP, is available in the ChatGPT Plugins directory and the Microsoft Copilot Connectors directory. Assistants that support MCP can also connect through tdmcp.com.
Users can ask an assistant to send an SMS or RCS message to one or many numbers through their TrueDialog account. They can choose a short code or long code from that account, run a test send before contacting real recipients, and have opt-outs respected automatically.
The connector also supports contact management in plain language. Users can search, view, create and update contacts, receive tips for cleaning contact data, and get help importing contacts into TrueDialog. Example tasks in the announcement include sending an orientation reminder to 25 numbers, updating a contact's mobile number and testing a message to a field team before sending it.
Tools for teams and developers
TrueDialog says the MCP is designed for business users in marketing, sales, customer service and operations. By bringing the company's messaging platform into the assistant, teams can move from drafting a message to delivering it in the same conversation.
Developers can also use the connector with agents built into their own applications and workflows. An app can start an agent from a schedule, webhook, form submission or button. The agent can choose its steps at runtime, call TrueDialog tools and check its work.
Developers decide which tools an agent can use, including whether an agent is read-only and unable to send messages. Each tool call and result is returned in the response, allowing the app to store the information or take further action. TrueDialog says the MCP can be paired with its API or custom AI workflows for automated responses, scheduled campaigns and routing.
Availability and existing platform protections
TrueDialog says the MCP runs on the same platform as its other messaging services, including TrueDelivery® for AI-powered deliverability, TrueOptOut for AI-powered opt-out intent detection and the AI Assistant in Comms Hub, which suggests replies.
The company says its platform has 100% U.S.-based customer service and is SOC 2 Type II, TX-RAMP and ISO 9001 certified. Customers continue to have access to the full platform, native integrations with Salesforce, HubSpot and Microsoft Dynamics 365, and the API. TrueDialog says there is no added fee for the MCP and that standard TrueDialog pricing applies.
The MCP is available now through the ChatGPT Plugins directory and Microsoft Copilot Connectors directory. Claude, Gemini, Perplexity and other MCP-compatible assistants can connect using instructions at tdmcp.com. Existing customers can sign in with their TrueDialog login, while new users can start a trial through the same flow.
PR Newswire: TrueDialog Launches MCP for ChatGPT, Copilot, and Other AI Assistants
