Business Core Solutions wins AI in Operations & Efficiency award for Symphony
Business Core Solutions (BCS) has won the AI in Operations & Efficiency award at the TOI AI Quotient Awards 2026, presented by The Times of India. The recognition honours Symphony, the company's agentic orchestration platform, for its role in advancing enterprise operational efficiency.
- BCS won the AI in Operations & Efficiency award at the TOI AI Quotient Awards 2026, presented by The Times of India.
- The award honours Symphony, BCS's agentic orchestration platform.
- The ceremony took place in Mumbai on 10 September 2026.
- Symphony combines rule-based orchestration, conversational AI via Maestro and ambient agentic AI via isAI.
- Execution is governed by defined permissions, approval requirements and audit trails.
What the award recognises
According to BCS, the award ceremony took place in Mumbai on 10 September 2026. The category covers AI solutions focused on streamlining workflows, accelerating automation and improving productivity at scale.
BCS says enterprise operations often require teams to coordinate tasks, approvals and recovery across multiple systems. Symphony brings these activities into governed workflows across enterprise applications, cloud environments and infrastructure. The company states that by coordinating execution across these layers, the platform helps reduce manual handoffs, standardise operational procedures and maintain visibility from initiation through completion.
Three modes of operation
Symphony combines three modes of operation, as described by BCS:
- Rule-based orchestration for established procedures.
- Conversational AI through Maestro for guided interaction and human decisions.
- Ambient agentic AI through isAI for autonomous monitoring and response.
Organisations apply the appropriate mode to each task, with defined permissions, approval requirements and audit trails governing execution. Through Maestro, users can also interact with workflows directly within Microsoft Teams.
Business and IT workflows covered
The platform supports business workflows such as Order-to-Cash, Procure-to-Pay and Month-End Close. It also covers IT operations including background job management, system maintenance and recovery. Its orchestration capabilities connect prerequisite checks, task dependencies, execution and validation, which BCS says helps teams manage complete processes across systems.
BCS describes Symphony as a platform that helps organisations automate, orchestrate, govern and monitor execution across ERP systems, cloud environments, infrastructure, applications, databases, operating systems, ITSM platforms and business workflows. Listed capabilities include low-code orchestration, reusable automation templates, intelligent operations, enterprise insights, test automation, discovery, licence management, secure vault integrations and governance controls.
About the company and what it signals
BCS is a global enterprise transformation company founded in 2014. It operates across the United States, Europe, the Middle East, Australia and India, with services spanning SAP, Salesforce, OpenText, AI/ML, agentic orchestration, cloud and data analytics. Alongside Symphony, its platforms include Anugal for identity governance, deKorvai for data intelligence and Mugil for cyber-defence.
The company says the award reflects its focus on applying AI to practical operational needs and helping enterprises adopt autonomous execution with human oversight and governance. For enterprise buyers, the emphasis on permissions, approvals and audit trails shows how vendors are positioning agentic AI: autonomous action, but within defined controls.
