Bryten and Bilt Link Apartment Services to Neighborhood Rewards

One platform for the resident experience

Bryten, a multifamily property management company, said it will use Bilt Neighborhood OS to connect its existing systems with Bilt's network of more than 50,000 merchant partners. The network includes sports venues, restaurants, fitness studios, pharmacies, parking lots and retail shops.

For residents, the connected experience is designed to cover tasks including leasing, move-in checklists, package management, service requests, amenity bookings, building access and smart-home integrations. These features will sit alongside the Bilt experience residents already use to pay rent, earn rewards and engage with their neighborhood.

Bilt says residents can also use an AI Concierge to handle tasks, such as submitting a service request or reserving a nearby restaurant table.

AI agents connect property operations with local benefits

Neighborhood OS will use AI agents across Bryten's property systems and Bilt's merchant network. According to the announcement, teams can text their agents to generate a lease, approve a maintenance request, reserve a building amenity or arrange personalized neighborhood benefits.

Examples cited by the companies include a home essentials kit on move-in day, tickets to a sports game before renewal and a dining credit while a resident's stove is being repaired. Bryten said the approach can reduce manual work while helping teams deliver more personalized service.

“Home is our specialty, and that means making residents feel cared for in the moments that matter,” said John Vranich, Partner at Bryten. He said the partnership will give teams more time to focus on residents while connecting everyday service with benefits beyond the community.

A wider pipeline for apartments and retention

Through Bilt's Rent a Home product, Bryten can surface available apartments to Bilt's network of 8 million members. Current residents will also be able to discover another home within Bryten's managed portfolio when they need to move.

Listings can include personalized leasing incentives and Neighborhood Benefits tailored to applicants. This allows Bryten to present the value of living in one of its communities before a prospective resident signs a lease.

The companies pointed to findings from Bilt's State of the Neighborhood Study, conducted with 451 Research by S&P Global. Two-thirds of U.S. consumers surveyed do at least 80% of their everyday spending within 15 miles of home. The study also found that 77% of renters say housing-payment rewards would make them more likely to stay long term, while 83% say one platform for activities ranging from rent payments to dinner reservations would meaningfully improve their experience.

What the partnership means for residents

The partnership extends apartment management beyond the building itself, linking resident services with nearby businesses, entertainment and daily errands. For Bryten, that creates a single system spanning leasing, operations and renewal, while residents receive access to services and benefits through the Bilt experience.

Bilt said more than 8.2 million members use its platform, which launched in 2021. The company also said one in four U.S. apartment buildings runs on Bilt and that it has delivered more than $1 billion in value back to members. Bryten collectively manages more than 60,000 homes across the United States.

“Your relationship with a resident starts before they sign a lease and grows through the experiences they have every day,” said Ankur Jain, Founder and CEO of Bilt. He said Neighborhood OS is intended to connect those moments and help property managers deliver neighborhood benefits that build loyalty before renewal.