Cisco brings Claude and OpenAI dots into Webex as AI teammates

Webex gets AI agents that join spaces, meetings and calls

According to Cisco, the new Webex is built for people and AI agents working together. Collaborative AI agents can be invited into spaces, meetings and calls to carry out complex, multi-step work across Webex and third-party applications. Cisco gives an example: a team member can @mention an analytics agent in a Webex space to pull usage statistics, then ask a presentation agent to update a PowerPoint deck with those numbers.

Teams will be able to use Claude in Webex to analyze data, generate content and execute work using shared enterprise context, without leaving Webex. Cisco says it is built with Claude Managed Agents. The company describes this as arriving "soon".

On the OpenAI side, the Webex Suite Model Context Protocol (MCP) integration brings Webex context into dots. In the future, dots will also be available within Webex as an always-on personal agent, according to Cisco.

Cisco says it combines identity, security, governance and visibility so organizations can control what AI can access, what it can do and how it acts.

Intelligent Workplace Experiences and RoomOS 27

Cisco is also unifying secure networking, collaboration devices, digital experience assurance and physical spaces into one architecture, managed through Cisco Cloud Control. New tools include:

• Workplace Designer, which extends visual planning from individual rooms to the entire workplace and can turn a street address into a tailored blueprint.
• Experience Metrics in the workplace, which correlate network and device assurance with floor plans, Wi-Fi coverage and occupancy so IT can prioritize issues by business impact.
• Workplace Insights in Cisco Cloud Control, which compares booked spaces against real-world occupancy across locations and floors.

RoomOS 27, the operating system for Cisco Collaboration Devices, is available in November, according to Cisco. Through a new partnership with Google, Cisco devices will support fully featured Google Meet natively, joining Webex, Microsoft Teams and Zoom. Cisco calls this the most open collaboration hardware on the market.

The new Cisco AI Assistant on Collaboration Devices brings natural-language interaction to the room and can engage in 32 languages. Cisco's example: telling the room it is too warm automatically adjusts the temperature and lowers the blinds. RoomOS 27 also adds Workspace Advisor, Smart Room Assurance, Divisible Rooms, Splunk and agent integrations for IT management.

Cisco Ceiling Speaker Pro integrates with Cisco cameras, microphones and room devices, uses AI to adapt audio across the space, and connects with a single Ethernet cable in place of multi-vendor audio setups.

Dialog: from interactions to relationships

Cisco argues that customer experience is constrained by treating engagements as isolated interactions. Dialog, an agentic harness for the Webex AI Agent platform, is meant to connect interactions across journeys, systems and time. Cisco lists these capabilities:

• Long-horizon execution: agents keep working on the customer's behalf after a conversation ends, coordinating across people, agents and backend systems.
• Persistent relationship context: customer history is unified with enterprise data across channels and time.
• Self-learning: agent performance is refined with every interaction, while adhering to enterprise policy.
• Rapid onboarding: organizations can onboard AI agents like new teammates, indexing employee handbooks, knowledge bases and operating procedures.

Webex AI Agents operate within safety guardrails from Cisco AI Defense, with live telemetry and observability powered by Splunk, the company says.

What it means for customers

For Webex customers, the announcements point to AI agents embedded in daily collaboration rather than separate chat tools, with Claude and dots as the named model partners. Jeetu Patel, President and Chief Product Officer at Cisco, said: "When people and agents share the same context, work keeps moving and every customer relationship gets stronger."

For IT and facilities teams, RoomOS 27 and the workplace tools promise more visibility into how spaces are used and where problems occur. Support for Google Meet alongside Webex, Microsoft Teams and Zoom gives customers more choice of meeting platform on Cisco hardware. Cisco has given a timeframe only for RoomOS 27 (November) and "soon" for Claude in Webex.