Emergys Partners With Glean to Move Enterprise AI Agents Into Production

What the partnership covers

According to the announcement, enterprises invest heavily in core platforms, yet critical knowledge remains fragmented. The partnership aims to address that gap by pairing Glean's AI technology with Emergys' work implementing and running business-critical systems.

Emergys says it designs, deploys and operates enterprise systems and workflows. In the arrangement, Emergys implements the foundational platforms while Glean unifies the knowledge across them. The release names SAP, BMC, ServiceNow, Freshworks and Salesforce as environments where the companies want to promote AI usage.

Under the partnership, customers gain access to unified AI search and knowledge across ERP, ESM and CRM platforms. They also get agentic workflows that combine Glean Agents with Emergys' EMY cross-platform AI agents.

Glean's three pillars

The companies describe Glean's approach as resting on three foundational pillars:

• An enterprise platform that lets teams build custom AI agents across multiple models.
• A deep knowledge context graph that connects scattered information.
• An intelligent architecture that reduces AI token usage for Emergys customers.

The alliance also includes AI-powered managed services for business process automation and faster L1 to L3 resolution. According to the release, these services use Glean's context graph to uplift the enterprise value chain.

What the executives say

Krishna Prabhu, CEO of Emergys, said Glean "creates a tremendous synergy across the Emergys customer base, serving as a powerful add-on to our existing solutions, models, and Agentic AI framework." He added that by uniting multi-model flexibility with complete enterprise context, Emergys is helping clients optimize token efficiency and turn fragmented data and processes into measurable business outcomes.

Zubin Irani, VP of Partnerships at Glean, said that moving AI agents from pilots to production "requires more than powerful models. It requires trusted enterprise context and the expertise to integrate AI into business-critical workflows." He said the combination of Glean's enterprise context and Emergys' implementation expertise helps organizations put AI to work across their existing systems.

What it means for enterprise customers

The announcement targets a familiar problem: AI pilots that do not reach production because company knowledge sits in separate systems. For organizations already running SAP, ServiceNow, BMC, Salesforce or similar platforms, the offer is a way to add AI search and agents on top of those systems rather than replacing them.

The companies say they will pursue joint opportunities across core enterprise, mid-market and hi-tech deployments across the globe. The release does not provide pricing, availability dates or performance figures, so the measurable ROI mentioned in the headline remains a claim by the companies rather than a demonstrated result.

Emergys describes itself as serving enterprises across the Americas, APAC and EMEA.